Medical Record Retrieval Services
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Services Overview

Verscend’s Complete Solution Suite

In the course of an ordinary day, Verscend’s elite team of highly trained agents utilize custom-built, proprietary technology to retrieve, digitize, index, code, and securely deliver many thousands of medical records from millions of facilities and provider locations in the United States, Canada, and Mexico. These digitized medical records are securely hosted in the National Secured Archive™ (N.S.A.), our central record repository, for immediate access by any authorized requestor—on demand.

Verscend’s full solution suite is designed to meet the health information technology demands of the health, life insurance, and legal services industries with medical record retrieval, online documentation, and exchange. These services may be leveraged individually or custom-combined to exceed the expectations of your specific workflow:



Entry of each request is expedited through our database of more than one million physicians and hospitals. As soon as the request is entered into our system, our elite retrieval staff begins contacting providers, requesting that copies of medical records be sent to our headquarters. Once received, the documents are scanned, digitized, indexed and linked to your online request. Upon completion, you will receive an immediate email alert informing you that the digital record is available for viewing, printing, and storing right from your computer or mobile device.


Quick and reliable integration is fundamental. For the insurance industry, we are integrated seamlessly with multiple carrier underwriting and agency management systems, which include Agency Works™, IIT-GA™, and others. We also support industry-standard NAILBA and ACORD formats. For the legal industry, we are integrated seamlessly with multiple case management systems, which include Needles™, TrialWorks™, Amicus™, SmartAdvocate™ and others.


We spare no expense to provide rigid security parameters to ensure the proper handling of sensitive medical information. Our staff works in a secure facility and follows stringent document handling processes and practices. Our systems run on the most advanced servers, software and 128-bit encryption methods available.

You can rest assured that all confidential medical information is protected, secure, and fully compliant with HIPAA standards and all other government regulations.


Ultimately great service comes down to people and systems you can trust. We provide individualized service and account management to free up your time and lower your costs. Verscend’s commitment to outstanding personalized service is one of the many qualities that distinguishes Verscend from other record retrieval companies.